Responsibility

Our customers are our most valuable asset and our aim is to ensure that they receive a user-friendly, robust and reliable service. As such we endeavour to meet their expectations as follows:

• We provide educational tools and a constantly evolving trading platform, designed to match their trading requirements.
• We strive to provide an uninterrupted trading service and highly competitive spreads.
• We offer effective and easily understood risk management tools.
• We ascertain the appropriateness of the requested service for all new clients prior to offering an account, to ensure that it is in line with their goals, knowledge level and experience.
• We work hard to ensure that product and risk information remains clear and prominent at all times.
• We continually aim to understand the needs of our customers, to keep them fully informed in a clear and fair manner that is unambiguous and not misleading.
• We endeavour to ensure that they understand and are reminded of the risks associated with our trading products.
• We respond in a timely manner to our customers’ and prospective customers’ questions and queries, and address any issues or concerns.

All customer complaints are dealt with and escalated as appropriate and as required by us in order to meet our obligations to our customers and regulators.